Rental Terms and Conditions
Article 1 – Booking and payment terms
1.1 Reservations may be made online, by telephone, by email, or directly on site. The invoice is issued in the name indicated at the time of booking. Any reservation implies prior acceptance of these General Terms and Conditions of Sale and becomes effective only after receipt of the deposit.
1.2 The client agrees to provide, at the time of booking, all information necessary for the establishment of the contract, including the full identity of all participants as well as their dates of birth. No name changes may be made after the stay has taken place.
1.3 The amount of the deposit varies depending on the type of stay and the establishment:
- for rental accommodations and standard stays, the deposit is set at 25% of the total cost of the stay, plus administrative fees;
- for camping pitches and short stays, the deposit is a fixed amount determined at the time of booking, plus administrative fees.
1.4 The deposit is paid by credit card or bank transfer. Cash payment may be accepted only for bookings made on site.
1.5 Holiday vouchers are not accepted for payment of the deposit, regardless of the booking method. They may only be accepted for payment of the remaining balance of the stay, under the conditions set out herein. When holiday vouchers are used to pay the balance, they must be sent by tracked mail at the client’s expense before the balance due date.
1.6 The balance of the stay must be paid no later than 30 days before the arrival date, by credit card, bank transfer, or holiday vouchers, unless otherwise specified at the time of booking. For bookings made less than 30 days before arrival, full payment of the stay is required at the time of booking, by credit card only.
1.7 Holiday vouchers are accepted up to a limit of 50% of the total cost of the stay, excluding administrative fees, taxes (including tourist tax), and any additional services or extras. They may not be used to pay for these items, which must be settled by another accepted payment method.
1.8 The booking is considered definitive upon receipt and collection of the full payment of the stay. In the event of failure to pay the balance within the required timeframe, the provider reserves the right to cancel the booking automatically, with any amounts already paid remaining retained as compensation, unless otherwise provided in the specific terms and conditions.
1.9 The provider reserves the right to refuse or cancel any booking in the event of non-payment, payment incidents, failure to meet deadlines, or provision of inaccurate information by the client.
1.10 Prices are established with the utmost care. However, in the event of a material error or typographical mistake affecting a price, the provider reserves the right to correct such error. In this case, the provider may cancel the booking and inform the client, or offer the client the option to maintain the booking at the corrected price. The client will then have the option to accept or decline this new proposal.
Article 2 – Group bookings
2.1 Any booking involving more than four accommodations, made by the same natural person or by several individuals who know each other, travel together, and share the same motivations and stay dates, is considered a group booking.
2.2 The accommodations offered on the website are intended exclusively for individual clients. Consequently, any group booking request cannot be made directly online and must be submitted in advance by email or via the “Contact us” section of the website.
2.3 The provider reserves the right to review any group booking request and to make its acceptance subject to specific conditions, particularly regarding pricing, deposit, length of stay, capacity, and payment terms, in accordance with these General Terms and Conditions of Sale.
2.4 The provider also reserves the right to refuse any group booking request that does not meet the required conditions, is incompatible with the organization of the establishment, or cannot be accommodated under normal operating conditions, without such refusal giving rise to any compensation.
2.5 Any group booking becomes definitive only after express validation by the provider, compliance with any specific conditions set at that time, and receipt of the amounts due within the agreed deadlines.
Article 3 – Accommodation capacity
3.1 The accommodation capacity indicated for each unit constitutes a contractual maximum limit.
3.2 No more persons than those specified at the time of booking will be accepted.
3.3 Any additional person must be declared upon arrival and may result in a price adjustment.
3.4 In the event of exceeding the capacity or failure to comply with declared information, the provider reserves the right to refuse access or terminate the contract without compensation.
3.5 Minors must be accompanied by a legal adult guardian throughout the stay.
Article 4 – Price changes
4.1 Prices may change at any time depending on periods, demand, season, and applicable economic conditions. The provider cannot be held responsible for price differences between two stays booked at different times or for identical periods.
4.2 Prices are stated in euros, inclusive of all taxes at the rate in force at the time of payment. Any change in VAT rates, applicable taxes, or other mandatory charges may be automatically reflected in the price of the stay, including after booking if such change occurs before full payment.
4.3 The prices indicated correspond exclusively to the rental of the accommodation or pitch. They include only the services expressly mentioned at the time of booking, such as, depending on the establishment, water, electricity, and/or gas.
4.4 Access to facilities and communal equipment that may be present (such as swimming pools, playgrounds, or other shared installations) is not included in the base price and cannot be considered guaranteed. Access is offered as an ancillary service, subject to availability, opening conditions, operating constraints, maintenance, safety, or force majeure.
4.5 Additional services or extras, where applicable, as well as taxes (including tourist tax), administrative fees, service charges, supplements, and optional insurance are not included in the base price and are charged additionally.
Article 5 – Security deposit
5.1 For any accommodation rental, a security deposit is required. It is set at €250 (two hundred and fifty euros) and takes the form of a bank pre-authorization, which must be provided no later than the day the keys are handed over.
5.2 The provision of the security deposit by bank pre-authorization is a mandatory prerequisite for the handover of keys and access to the accommodation. Failing this, the provider reserves the right to refuse access to the accommodation, without any entitlement to compensation.
5.3 This bank pre-authorization is held as a guarantee for the duration of the stay and is released within a maximum of 72 hours after departure, after inspection of the accommodation, subject to any deductions.
5.4 The security deposit covers in particular:
- damage observed in the accommodation;
- failure to meet cleaning and maintenance obligations;
- costs related to inadequate cleaning;
- loss, damage to equipment, or late return of keys.
5.5 In the event of damage or non-compliance with obligations, deductions may be applied.
5.6 In the event of inadequate or incomplete cleaning, a fixed deduction of €150 per accommodation will be applied.
5.7 Deductions made under the security deposit are strictly limited to its amount.
5.8 If the costs related to damages, breaches, or unperformed services exceed the amount of the deposit, the provider reserves the right to invoice the client for the additional amount, which the client agrees to pay.
Article 6 – Arrival
6.1 Arrivals take place from 4:00 PM and no later than 6:00 PM, unless otherwise specified by the establishment. Arrival and check-in times may vary depending on the season and internal organization. The client is advised to check with the establishment prior to arrival for current times.
6.2 Upon arrival, all clients must present themselves at reception with their booking confirmation or voucher issued after full payment of the stay.
6.3 The client must immediately check the condition of the accommodation upon arrival, before settling in. This inspection is their sole responsibility, including in the case of self check-in or late arrival.
6.4 The client carries out their own inventory upon entering the accommodation. They have a period of 24 hours from arrival to report any apparent defects or issues.
6.5 Failing any report within this period, the accommodation shall be deemed compliant and accepted as is. Occupying the premises constitutes acceptance of the condition of the accommodation.
6.6 In accordance with Article 1731 of the Civil Code, in the absence of any dispute, the client is presumed to have received the accommodation in good repair and in satisfactory cleanliness.
6.7 In case of late arrival, the client must inform the establishment in advance.
6.8 If the client fails to arrive within 24 hours of the scheduled arrival date without prior notice, the establishment reserves the right to dispose of the accommodation freely, without any refund or compensation.
6.9 Once the stay has begun, the full price remains definitively due to the establishment. No refund will be granted in case of late arrival, early departure, or no-show, regardless of the reason.
6.10 The establishment cannot be held responsible for unforeseen events, force majeure, weather events, administrative or judicial decisions, or any external event beyond its control that may prevent, delay, or disrupt the stay.
6.11 The provider reserves the right to access the rented accommodation without prior consent of the client in case of emergency, technical necessity, safety of persons or property, or suspicion of non-compliance with these terms. Except in emergencies, such access will be carried out in a manner respecting the client’s privacy.
Article 7 – Departure
7.1 Departure must take place no later than 9:50 AM, unless otherwise agreed with the provider.
7.2 By this time, the accommodation must be fully vacated of occupants and personal belongings. Keys must be returned according to the establishment’s instructions.
7.3 The client agrees to return the accommodation in a clean and satisfactory condition.
7.4 In the event of failure to comply with cleaning obligations, a fixed deduction of €150 per accommodation may be applied to the security deposit.
7.5 Any delay in departure exceeding 30 minutes may result in a fixed penalty of €50, justified by the operational constraints of the establishment, including preparation and cleaning for incoming guests.
7.6 Any unauthorized late departure may also result in additional charges, without prejudice to any applicable penalties.
7.7 The bank pre-authorization for the security deposit is released within a maximum of 72 hours after departure, following inspection of the accommodation, subject to any deductions.
Article 8 – Pets
8.1 Pets are not allowed in all accommodations or pitches. Some accommodations may strictly prohibit pets, as indicated during booking or in the accommodation descriptions. The client must verify this information prior to booking.
8.2 When pets are allowed, they must be declared at the time of booking. Any omission or false declaration may result in:
- application of the applicable pet fee,
- a fixed surcharge,
- additional cleaning and restoration costs,
- and, where applicable, refusal of the pet or termination of the stay, without compensation.
8.3 If an undeclared pet is discovered, including based on material evidence (hair, odors, traces, testimony, visual observation, photographs, or any other objective element), the presence of the pet shall be deemed established unless proven otherwise by the client, for the purpose of applying contractual fees and penalties.
8.4 The provider may carry out an internal report, possibly supported by photographs, which may serve as evidence in the event of a dispute. The client expressly acknowledges the evidentiary value of such elements.
8.5 Authorized pets remain under the full responsibility of their owner. They must be kept on a leash at all times, supervised, and must not cause any disturbance, danger, or nuisance to other occupants or staff.
8.6 Cats are not allowed for reasons of hygiene, cleanliness, and maintenance of the accommodations.
8.7 For authorized pets, any intentional concealment or undeclared presence will result in the cumulative application of:
- the pet fee,
- the fixed surcharge,
- cleaning and restoration costs,
all of which may be deducted from the security deposit without limitation and without the client being able to contest such deductions once the presence of the pet is established.
8.8 For the respect of premises and other guests, the pet owner agrees to take all necessary measures regarding hygiene and safety.
8.9 It is strictly forbidden to leave a pet alone in the accommodation, on the terrace, outdoors, or in any other area of the site.
8.10 It is also forbidden to leave pets in front of the pool, near playgrounds, or in any leisure areas, especially when these spaces are frequented by guests.
8.11 Pets belonging to the following categories are prohibited:
- Category 1 dogs known as “attack dogs” (e.g., pit bull type);
- Category 2 dogs known as “guard and defense dogs” (e.g., Rottweiler and similar).
8.12 It is strictly forbidden to allow pets to relieve themselves within the premises of the establishment. In the event of an incident, the owner must immediately clean up any waste. Failing this, cleaning and restoration costs will be automatically charged to the security deposit.
8.13 The provider reserves the right to refuse any pet that does not comply with these conditions or whose behavior is deemed incompatible with the safety, tranquility, or hygiene of the premises.
8.14 Any damage, deterioration, or disturbance caused by a pet engages the full responsibility of its owner, who shall bear all financial consequences without limitation.
Article 9 – Cancellation insurance
9.1 At the time of booking, the client may be offered optional cancellation insurance via an external partner, including Meetch Insurance.
9.2 Subscribing to this insurance is optional and must be done at the time of booking.
9.3 In the absence of subscription, the client acknowledges that no coverage applies in case of cancellation, and the provisions of Article 10 apply.
9.4 The provider acts solely as an intermediary and cannot be held responsible for the terms, guarantees, exclusions, or decisions of the insurer.
Article 10 – Cancellation
10.1 In the absence of cancellation insurance, the client acknowledges that no refund will be granted under any circumstances.
10.2 Amounts paid or remaining due will remain fully acquired by the provider.
10.3 In case of early departure, no refund will be issued, regardless of the reason.
Article 11 – Exceptional cancellation
11.1 In the event of administrative closure of the establishment or restrictions imposed by public authorities (including pandemics, health measures, lockdowns, or bans on receiving the public) preventing the full or partial execution of the stay, the following applies.
11.2 The stay may be postponed to a later date, subject to availability.
11.3 If postponement is not possible, amounts paid may be subject to a credit note or refund, in accordance with applicable laws and the situation.
11.4 Such situations are considered force majeure and do not give rise to any additional compensation.
Article 12 – Internal rules
12.1 The establishment’s internal rules apply to all occupants and aim to ensure safety, tranquility, hygiene, and proper functioning of the premises.
12.2 The client agrees to comply fully with the internal rules and all instructions displayed or communicated by the provider during the stay.
12.3 The internal rules are displayed within the establishment and available upon request.
12.4 The client agrees to behave respectfully in accordance with rules of civility, hygiene, and safety, and to use facilities in line with their intended purpose.
12.5 The client is responsible for their own actions as well as those of accompanying persons, including minors.
12.6 Failure to comply with the internal rules constitutes a contractual breach that may result in immediate termination of the stay at the client’s fault, without notice or compensation, and exclusion from the establishment without refund.
12.7 Any behavior likely to disturb other guests, damage facilities, or compromise safety may result in intervention by the provider, who reserves the right to take any appropriate measures, including immediate eviction of the client and accompanying persons.
12.8 The client acknowledges that compliance with the internal rules is an essential condition of the stay contract.
12.9 Personal liability insurance covering damage caused to third parties or to the establishment’s property is recommended and may be required. The client remains fully responsible for any damage caused by themselves, accompanying persons, or persons under their responsibility.
12.10 The provider cannot be held responsible for interruptions, malfunctions, or unavailability of equipment or services within the establishment, including water, electricity, gas, internet, or any other service, when these events are beyond its control or due to force majeure, technical intervention, maintenance, or external incidents.
12.11 Such situations shall not give rise to any refund or compensation.
12.12 The provider shall not be held responsible for incidents resulting from non-compliance with the internal rules by the client or persons under their responsibility.
Article 13 – Visitors
13.1 Visitors are allowed access to the establishment only with prior approval from the provider. Access may be subject to conditions, particularly during peak periods, and may involve a fee or restrictions defined by the establishment.
13.2 Visitors must check in at reception upon arrival and comply with the internal rules as well as safety, hygiene, and operational instructions in force.
13.3 Visitors remain under the sole responsibility of the hosting client, who is responsible for their actions, behavior, and any damage or disturbance they may cause.
13.4 The provider reserves the right to refuse access or exclude any visitor whose behavior is incompatible with the tranquility, safety, or proper functioning of the premises.
13.5 Access to facilities and equipment, including the swimming pool and areas reserved for guests, may be restricted or prohibited depending on operating conditions, occupancy, or internal rules.
13.6 Visitors must leave the establishment before 9:00 PM, unless expressly authorized otherwise by the provider.
Article 14 – Swimming pools
14.1 Access to swimming pools is strictly reserved for guests of the establishment and is subject to compliance with hygiene, safety rules, and posted internal regulations.
14.2 Swimming pools are unsupervised. Swimming is undertaken entirely at the user’s own risk.
14.3 Minors, as well as non-swimmers, must be accompanied and supervised at all times by a responsible adult. The provider declines all responsibility in the event of accidents, falls, drowning, or incidents resulting from lack of supervision.
14.4 Appropriate swimwear is mandatory. Any non-compliant attire may result in refusal of access to the pool area.
14.5 Users must behave in accordance with safety and hygiene rules. Any dangerous, disrespectful, or non-compliant behavior may result in immediate exclusion from the pool area without compensation or refund.
14.6 The provider reserves the right to temporarily or permanently close access to the pool without notice for safety, maintenance, hygiene, weather conditions, overcrowding, or force majeure, without entitlement to compensation.
14.7 Access to the pool may be restricted or denied to any person not complying with these conditions or the internal rules.
Article 15 – Safety
15.1 For safety reasons, open fires are strictly prohibited throughout the site. The use of charcoal barbecues, wood fires, or any open flame device is strictly forbidden.
15.2 The campsite does not provide any barbecue equipment (gas, electric, or plancha). Any personal equipment used by the client is under their sole responsibility and must comply with applicable standards and be used safely without posing any risk.
15.3 It is strictly forbidden to charge electric or hybrid vehicles using the electrical installations of the accommodations or the site, unless expressly provided with dedicated equipment by the provider. Unauthorized charging is prohibited due to risks of overload, damage, and fire.
15.4 The client is responsible for their own safety as well as that of accompanying persons. They agree to comply with all safety instructions displayed on site.
15.5 Children must be under constant supervision of a responsible adult.
15.6 The client agrees to behave in a manner that does not endanger themselves, others, or property, and to use equipment as intended.
15.7 Any incident, anomaly, or risk must be reported immediately to the provider.
15.8 In the event of non-compliance with safety rules, the provider reserves the right to take any necessary measures, including immediate exclusion from the site without compensation, particularly in cases of dangerous behavior or risk to persons or property.
Article 16 – Complaints and mediation
16.1 Any complaint regarding a service must be made on site within 24 hours of its occurrence, so that the provider can assess and attempt to resolve the issue promptly. The client agrees to report any issue during the stay.
16.2 Failing such report within this timeframe, no compensation request will be considered after the end of the stay, except in duly justified exceptional circumstances.
16.3 The client may also submit a complaint by email during their stay within the same timeframe.
16.4 The provider undertakes to examine the complaint promptly and implement an appropriate solution where possible.
16.5 No request for accommodation change can be guaranteed in case of dissatisfaction. The client acknowledges having chosen their accommodation based on its characteristics, including location, orientation, equipment, and placement within the establishment. Prices take these elements into account.
16.6 If no amicable agreement is reached, the client must submit a written complaint within 10 days following the end of the stay.
16.7 In the event of an unresolved dispute, the client may resort free of charge to a consumer mediator in accordance with applicable regulations. The provider offers mediation through MEDICYS.
Contact details:
MEDICYS – Centre de médiation
73 boulevard de Clichy – 75009 Paris
Site internet : www.medicys.fr
Article 17 – Miscellaneous provisions
17.1 – Image rights
17.1.1 The client, as well as all participants in the stay, expressly authorize the provider, free of charge, to capture, record, reproduce, and use their image and voice on any photographic or audiovisual medium produced within the establishment or as part of activities, for communication, promotion, or marketing purposes.
17.1.2 This authorization applies to all media (digital, printed, audiovisual), for an unlimited duration and territory, unless prior written objection is made by the client before or during the stay.
17.1.3 The client acknowledges that this authorization is granted freely and without financial compensation, and guarantees that they have the necessary rights to authorize the use of the image of accompanying persons, including minors under their responsibility.
17.1.4 Any request for removal of an already published image may be considered by the provider, without obligation for immediate removal where materials have already been distributed.
17.2 – Theft, loss, and forgotten items
17.2.1 The provider declines all responsibility in the event of theft, loss, or damage to personal belongings within the establishment, accommodations, common areas, or parking areas, except in the case of proven fault.
17.2.2 The client is responsible for supervising their belongings and taking all necessary precautions. It is recommended not to leave valuables unattended.
17.2.3 The client remains solely responsible for items forgotten upon departure. Found items may be kept for a limited period without obligation of shipment.
17.2.4 Any shipment will be made at the client’s request and expense.
17.2.5 The provider cannot be held responsible for consequences related to loss, theft, or forgotten belongings.
17.3 – Modification of terms
17.3.1 The provider reserves the right to modify these General Terms and Conditions of Sale at any time to adapt to regulatory changes, internal organization, or services.
17.3.2 The applicable terms are those in force at the date of booking. Any subsequent modification does not apply to already confirmed bookings, except where legally required.
17.3.3 In the event of updates, the new version will be communicated to the client by appropriate means, including via the provider’s website.
17.3.4 Continuing the stay after modification of the terms does not constitute tacit acceptance of the new provisions for already concluded contracts.